Matoska Trading Company Your Possible Bag
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 Our Guarantee. We stand behind every product.
We know that shopping on the Internet or by mail can be difficult. While we try very hard to provide accurate descriptions and illustrations, it's still not the same as handling and viewing a product yourself. We want you to be happy with your purchase.

30-day Money Back Guarantee

If for any reason you are not satisfied with our products, just return them with within 30 days for full credit, refund, or exchange. The following conditions apply:

  • Products must be returned in the same condition as you received them. No fair starting a craft project and then returning the pieces. Please repackage products carefully to prevent damage in transit. Please insure high-value items. We are not liable for lost or damaged returns.
  • We do not refund or credit shipping charges. You pay for the return shipping cost as well as the shipping and handling amount you were charged when we processed your order. Also, if you are requesting an exchange, we may charge you an additional shipping charge to send the new items back to you.
  • No refunds for returned digital media (CDs, DVDs, software). These items may be returned for credit or exchange only.


There's always an exception, isn't there? Here's our exceptions to our return policy:

  • We don't make shipping mistakes very often, but if we ship you the wrong product, we'll pay both the return shipping costs as well as the cost to send you the right product. Please contact us first for return instructions.
  • Special orders are generally not returnable. You'll know if you made a special order because it won't be available on our web site. We can often get products not listed so just ask us. We'll tell you when you place the order if there are special terms.
  • Periodically, we may offer special promotions (like clearance sales) which have different terms. When other terms are specified, they take precedence over our regular return policy.
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