Matoska Trading Company

Help & Policies

Catalog Help

Order Policies

Other Help

Bag Problems
Real Audio Help

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Learn about new products

Receive special "subscriber only" offers

Catalog Help Page

How To Use Our Catalog
	How to navigate our catalog	Browsing the catalog by category.
	How to search our catalog	Find a specific item by name or author/artist.
	How does the search work?	Tips on how to improve your product searches.
	How to purchase products	How our catalog works, what the price levels mean, and more.
	How to complete your order	Follow these steps to "check out" and submit your order
	Join our mailing list	Join our mailing list for future catalogs.


Order Policies
	Shipping Costs	Prices for domestic and international orders; priority shipping.
	Our Guarantee	We guarantee everything we sell! No hassle return policy.
	Backorder Policy	What happens if we don't have what you order.
	Internet Pricing	Why do the prices on our Internet catalog differ from our printed catalog?
	Restrictions	We may not be able to ship some products to your state or outside the U.S
	Your Privacy	What we do with the information you provided to us.
	Security	Your order is secure with us! How we ensure that it is.
	How to Contact Us	Phone, fax, and email contact information.
	How to place an order without a credit card	We accept checks and money orders.

Other Help Pages
	Possible Bag Problems?	Look here if you're having problems purchasing items or using the order form.
	Real Audio Help	Try these suggestions if you cannot hear the audio samples in our music section.

11/20/09 01:52:58 PM Pacific Time
Copyright Matoska Trading Company, Inc.